FAQs

RETURN/ EXCHANGE POLICY

If you are not completely satisfied with your CADET online purchase, you can send it back to us for an exchange or a refund.

Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs.

Merchandise returned must be unworn, unwashed, with the price tags intact. Original packaging must be intact in sellable condition.  Packing slips must accompany all returned merchandise.

We recommend that you send the package back to us via traceable carrier and that to insure the full amount of the merchandise you are sending back to us. CADET is not responsible for missing packages.

Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. CADET will be unable to process your exchange without having received the returned items. In the event that merchandise is out of stock and we cannot process an exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Note: Shipping costs will only be refunded in the event that the return is a result of our error or in the case of damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded. If merchandise is damaged on the way, please contact us by phone or email before sending merchandise back to us.

CADET reserves the right to deny refunds or exchanges if the merchandise returned does not meet our return policy requirements. 

If you have any question regarding return/exchange, please phone or email us Monday – Friday (except holidays) between 10AM – 6 PM EST. 

CUSTOM ORDERS AND INTERNATIONAL EXCHANGES

Unfortunately, custom orders cannot be returned or exchanged at this time.

International exchanges will incur and additional shipping charge. 

PRE-ORDERS

You will be charged in full for your pre-order purchase.  We will make ever effort to delivery your item immediately based on the estimated delivery date.  Estimated delivery dates are subject to change.  Please contact us at sales@cadetusa.com for any questions you may have about your order or its delivery date. 

STORE RETURNS

If you purchase an item at any of our store locations our store polices apply. We accept exchanges or returns for store credit with receipt within 7 days of purchase.

PRICE ADJUSTMENT POLICY

We will be happy to refund you the difference if your full price purchased item is marked down within 7 days.
This does not apply to a sale item that is marked down further. Does not apply to store purchase.